Back to tools
Business
A
Aisera
PAID · Custom pricingAisera is an AI-powered customer service and employee experience platform that automates resolution of support tickets with conversational AI.
4.3(226 reviews) 0 views Updated 8/27/2026
Overview
Aisera is an AI Service Management platform that uses conversational AI and automation to resolve customer and employee requests autonomously. It provides an AI copilot for support agents, self-service resolution for end users, and deep integrations with IT and business applications. Aisera claims to resolve a majority of support tickets without human intervention.
Key Features
AI-powered customer service and employee experience platformConversational AI for automated ticket resolutionMulti-channel support (chat, email, voice, messaging)Integration with ServiceNow, Salesforce, and 100+ appsAnalytics and insights on automation rates
Pros
Both customer and employee support in one platformProven at enterprise scale — millions of conversationsIntegration ecosystem is unmatched
Cons
Enterprise-focused — no self-serve optionImplementation is complex for large organizations
Pricing
Aisera pricing starts at Custom pricing. Enterprise pricing available.
Conclusion
Aisera is a good choice for AI enterprise support. Pricing is competitive.
Alternatives
Top-rated alternatives in the same category
4.3
226 reviews